eTOM is the ongoing TM Forum initiative to deliver
a business process model or framework for use
by service providers and others within the telecommunications
industry. The eTOM describes all the enterprise
processes required by a service provider and analyzes
them to different levels of detail according to
their significance and priority for the business.
For such companies, it serves as the blueprint
for process direction and provides a neutral reference
point for internal process reengineering needs,
partnerships, alliances, and general working agreements
with other providers. For suppliers, eTOM outlines
potential boundaries of software components to
align with the customers' needs and highlights
the required functions, inputs, and outputs that
must be supported by products.