has spent the last 30 years working in the Telecoms
industry with major network equipment vendors
including Nortel Networks and STC. Mike has also
spent a period of his career as an advisor to
the British Government cabinet office on information
technology topics. Mikeís background is in systems/software
architecture and design with extensive experience
in Operations Systems specification and development.
For the last three years Mike has been consulting
in the areas of Business Process Modelling for
telecommunications, focused on the TeleManagement
Forumís Enhanced Telecom Operations Map (eTOM).
Mike has advised a number of telecoms operators
in their adoption of the eTOM and has carried
out numerous training and consultancy engagements
surrounding the eTOM.